Digital Intelligence (DQ)
Non-Code Process Design
Design required processes to resolve customer complaints, requests or to manage any business issue. If you can describe how the process should be, then you can design interfaces and the workflows by yourself using HakSystems's easy to use tools. No coding, no technical support or no vendor consultancy.
view detailsAI and Learning Engine
Artificial intelligence is taking over the call centers. Are you ready to transform customer interactions and improve engagement with the AI and learning engine features of HakSystems?
view detailsIntegrations
Use developer’s site or ask our professional services for two-way integration. of data resource, iframes and web services. Embed HakSystems codes into your web site and measure digital behaviours of prospects.
view detailsPolls and Surveys
Determine the target group, prepare survey, determine the channel, apply the survey and report the results. You will always know what your customers think.
view detailsReports and Dashboards
Analyze customer issues, monitor customer service performance, monitor product and service quality. Reveal the root causes and identify opportunities for corrective and preventative actions. Increase accountability as your employees take ownership of their performance through improved visibility.
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